February 8, 2016

University of Phoenix: New Boss, Same as Old?


Today, the University of Phoenix’s owner, Apollo Education Group, announced a $1.1 billion deal to be acquired by a consortium of investors including Apollo Global Management (no relation) and the Vistria Group, a private equity firm that includes Tony Miller, who was Deputy Secretary of Education under President Obama from 2009-2013. Miller would become Chairman of the Apollo Education Group Board. Would this be a good deal for America’s students and taxpayers?

The University of Phoenix, by far the largest for-profit college, has seen a dramatic decline in enrollments and revenues in recent years, as the public has become aware of abuses and poor performance at the school and in its sector. But today’s press release quotes Miller as promising change: “For too long and too often, the private education industry has been characterized by inadequate student outcomes, overly aggressive marketing practices, and poor compliance. This doesn’t need to be the case.” Miller pledges, “We are committed to accelerating and enhancing efforts to establish University of Phoenix as the leading provider of quality higher education for working adults and to continue supporting the organization’s commitment to operating in a manner consistent with the highest ethical standards.”

However, it doesn’t seem clear at all, at least not yet, that the new owner would bring genuine change.

Taxpayers have been giving Apollo Education as much as $3.8 billion dollars a year in federal student aid, more than 80 percent of the company’s total revenue; even after the recent sharp declines, that amount, combining aid from the Department of Education, the Pentagon, and the VA, exceeded $2 billion last year.

The school’s performance has not seemed to justify that enormous investment.

Department of Education data has shown that the University of Phoenix’s graduation rate for first-time, full-time students is about 16 percent, and the graduation rate for the school’s online programs is about 4 percent. Around 25 percent of University of Phoenix students default on their loans within three years of leaving school.  A 2012 Senate report found that the University of Phoenix spent $892 per student on instruction in 2009, compared to $2,225 per student on marketing, and $2,535 per student on profit.

So what are the signs of change, and what are the signs of more of the same?

I would start with Greg Cappelli, who has been CEO or co-CEO of Apollo Education Group since 2009 and with the company since 2007 — the man who oversaw the record described above.  Cappelli, apparently, will remain the company’s CEO.

(Cappelli joined Apollo Education after many years as a senior research analyst, covering the for-profit education industry, for Credit Suisse, which is advising Apollo Education on the deal.)

And in terms of the for-profit college industry’s long-standing habit of buying friends in Washington, things look also about the same. Vistria group’s co-founder and principal is Marty Nesbitt, President Obama’s best friend and the chairman of the Obama Foundation, charged with setting up the Obama presidential library. When word of this potential deal surfaced last month, Reuters reported, “Bringing in Vistria was a strategic decision for Apollo Global Management, the sources said, as the buyout firm hopes to smooth relations with government regulators once a deal is completed.”

Indeed, the terms of the Apollo-Apollo deal already seek favors from the Obama Administration. Apollo Education only meets its obligations under the deal if it avoids getting a letter from the Department of Education that includes “a statement of intention not to approve the post-Closing eligibility of UOPX to participate in Title IV programs” — meaning cutting off federal aid for the school under the new owner — and if it avoids the Department requiring the company “to post or maintain a letter of credit in excess of 10% of the Title IV Program funds received by UOPX in its prior fiscal year,” as such limitations would constitute a “Burdensome Condition” (double emphasis in original).

In the past few years, the Department of Education has significantly stepped up protections for students and taxpayers against predatory practices by career colleges. Indeed, just this afternoon, Acting Secretary of Education John King and Under Secretary of Education Ted Mitchell held a press conference to announce that the Department is creating a Student Aid Enforcement Unit “to respond more quickly and efficiently to allegations of illegal actions by higher education institutions.” Robert Kaye, formerly the FTC Bureau of Consumer Protection’s Chief Litigation Counsel, will head the unit.  The President’s 2017 budget request will seek an additional $13.6 million to strengthen Department oversight of school abuses.  

Kaye has a good reputation with FTC colleagues, and I doubt he would have taken the job if he wasn’t serious about getting things done. But it was unclear from the press conference how large a staff he will have, and others who have come to the Department to hold the powerful for-profits accountable have faced frustration trying to swim against a tide of bureaucratic slow-rolling and pressure from Members of Congress in financial thrall to the industry. Let’s hope that Department newcomers like Kaye and Rohit Chopra can make a real difference.

(The President’s budget also will seek to close the loopholes in the federal 90/10 rule and restore the amount of non-federal money that for-profit colleges must obtain to 15 percent.)

The Department officials declined to offer details at the press conference about the approval process for the proposed University of Phoenix deal. If they are serious about their commitment to increasing protections, then they must give the University of Phoenix deal, and the proposed new and old leadership, genuine scrutiny.

This article also appears on Huffington Post.

UPDATE 02-08-16 11:55 pm:

My colleague Barmak Nassirian, director of federal policy analysis at the American Association of State Colleges and Universities, expressed concern to the New York Times about how the new operators of the University of Phoenix might be tempted to restore the company’s profitability by revving up its old predatory ways: “In Mr. Nassirian’s view, putting the company ‘back on steroids’ would require the kind of ‘overpromising and under-delivering’ that got the educational company in trouble in the first place.”

Tony Miller’s statement today certainly did express good thoughts about moving the company in a more quality-oriented and ethical direction, but similar sentiments, similar good intentions, were expressed by Dave Hawn, CEO of the debt collection company ECMC and the Department of Education’s anointed savior of most of the campuses of shuttered, disgraced Corinthian Colleges.  ECMC’s assurances that it would run things differently started to collapse almost immediately.